“I love to see people impacted by a great experience”, says Chip Bell, a renowned keynote speaker and the author of several best-selling books. In this episode, Kevin and Chip discuss some differences between customer service and innovative service. Further, how you can move from just value added to value unique and create a story for your customers to tell.
Leadership is an ongoing process and great leaders continue to learn because they are curious. They don’t necessarily learn from their experiences but by reflecting on their experiences. Kevin and Wally Bock discuss learning goals, relationships, and why to “not be the event.” Wally learned leadership as a U. S. Marine, an executive in a multi-national corporation, and as the owner of a small business focused on improving leadership for his clients.
“You’ve got moxie, kid”. We hear it in the moves but what does it mean? Join Kevin and John Baldoni, author of MOXIE: The Secret of Bold and Gusty Leadership (among other books), as they discuss gumption, guts and the resilience to pursue. Leaders need to be open to the learning process and not ashamed of defeat. The question is what are you going to do next? How do you take those lessons and bring you team together to thrive? If you don’t have self-doubt, you may be delusional.