Managers have the opportunity and the responsibility to lead. Lisa Haneberg joins Kevin to discuss the 2nd edition of 10 Steps to Be A Successful Manager. Lisa recognizes people in the middle get it done and “manager” is not a negative word it is a job. Leadership is when you step up and do what others aren’t doing. Lisa wrote this second edition, not because leadership and management have changed, but the way we convey the messages have changed. The second edition is also aligned with ATD survey-based research on social skills. She shares practical ways to become a successful manager, like tapping into your team’s intrinsic motivation and being ready to flex as the normal, chaotic business happens.
In this episode, Lisa discusses 1. Clear behavioral expectations. 2. Team agility. 3. Accountability vs. Engagement.