We spend most of our lives trying to learn and know as much as we can. It’s ingrained in us that the more we know, the better off we are.
And while there’s no question that knowledge truly is power, sometimes…as leaders…there is danger in expertise.
I’ll explain three dangers that we all must be aware of in order to be more successful.
There are events in our lives that shape us. Events that make us think and re-think the way we do things. Mark Bertolini is no exception. Mark is the former chairman and CEO of Aetna and author of Mission-Driven Leadership: My Journey as a Radical Capitalist. He sits down with Kevin to share his stories; a child diagnosed with cancer, which made him a consumer of the health care industry and a ski accident, which forced him to ask for “help”. These events changed his perspective and he realized that maybe an iron-handed fist was not the best way to conduct business. Mark shares his lessons of empathy and talks about the progressive elimination of failure – not perfection. You need to continually get better and find not only ways but encourage, your folks to take care of each other and the mission of the company.
Today I am challenging you to think about your inputs - are they feeding you what you most need? One great input? Sign up for our masterclass Video series - The Journey to Remarkable Leadership - http://KevinEikenberry.com/way
Have you ever downplayed a compliment? Tried to pass it off or re-direct the conversation when you’ve been given one?
Today I am pointing out some very valuable leadership lessons from a compliment (and the response to this compliment) that I recently overheard. I’ll also give you a very simple 3-step process to help you receive compliments better in the future.
If we rely on algorithms and technology to make us more efficient, our own skills atrophy. Kevin sits down with Edward Tenner, author of Our Own Devices, Why Things Bite Back, and most recently The Efficiency Paradox: What Big Data Can’t Do. As a historian of sorts, Edward tries to understand where we are today and asks the questions we need to think about the future. In The Efficiency Paradox, Edward looks at our technology boom and the downside of a good thing. Although our access to information and big data leads us to perform at higher and faster levels, can we be sure we are going in the right direction? Edward believes we need to find balance or we might not find the benefits of technology or we lost the benefits of human nature.
Why gossip and worry start and how to deal with it as a leader. (You can learn more about this at https://kevineikenberry.com/way)
Communication is hard.
I know, it’s likely not a surprise to you. And it’s certainly no surprise to us – communication is consistently one of the biggest challenges that we hear about from leaders.
And in this episode, I am going to help you (and your team) be a better communicator by raising the communication bar with five simple tips.
There is a big difference between satisfaction with a product/service/organization and loyalty. Loyalty shows an emotional commitment. When someone is loyal, they promote for you. Sandy Rogers co-author of Leading Loyalty: Cracking the Code to Customer Devotion and the leader of FranklinCovey's Loyalty Practice. He chats with Kevin about the book and although much has been written about loyalty, this book provides simple, applicable principles, practices and a proven process for earning loyalty from your customers and colleagues and all the important people in your life. There isn’t just one thing. It’s all about listening for the real story, taking responsibility for the real job and following up. We need to move beyond process and empower our people to show empathy. Boosting external and internal loyalty will have an impact on your bottom line.
How are you different than you were six months ago? Let's talk about that question and give you a better answer six months from now.
Learn more: https://kevineikenberry.com/way
Have you ever been disappointed? Frustrated? Maybe even annoyed?
And then maybe you said (rather cynically), “Well, what did you expect?”
It’s probably unlikely that there are many of us who can say we haven’t asked this question once or twice in our lives… So in today’s episode, I’m sharing a much more valuable and productive question that you can be asking.
Studies show that 92% of people trust referrals and you are four times more likely to buy from someone who was referred. This makes sense to Michelle Tillis Lederman, author of The Connector's Advantage: 7 Mindsets to Grow Your Influence and Impact. In her early career, she realized that relationships are critical to your success, health, and happiness. However, this isn’t all about the warm fuzzies. Connectors have a certain way of thinking and acting that enables stronger connections. Building that skill can get us to faster, easier, and better. Michelle shares with Kevin that when leaders focus on building connections, relationships and loyalty with their teams, they impact the bottom line.
In this episode, Michelle discusses 1. Levels of connectors. 2. The introvert edge. 3. The trust mindset.
I'm talking about a critical choice leaders must make, one that many never even consider. Compliance or commitment?
Which do you have, and which do you want? Let's talk about what they are and why one is the best choice!
Learn more at: https://KevinEikenberry.com/way