Key Points

Meet Melanie

• Name: Melanie Bell 
• Her Story: Melanie founded Leaders Who Fiction while operating her marketing strategy and technology consulting firm. At Leaders Who Fiction, Bell is helping people acquire and develop leadership qualities through fiction reading and intellectual, business-oriented conversations centered around a selected novel. She is also the Co-Founder of Strategic Piece, a company that helps B2B businesses generate outstanding revenue growth by bringing together their marketing, sales, and service teams around an information-driven customer experience built on the HubSpot platform.
• Worth Mentioning: Melanie is an active angel investor and mentors the student accelerator programs at Rice University's OwlSpark and the University of Houston's RED Labs. She was also the President of Marketing Interface, a company created in 2014 before Strategic Piece.

Work is changing; it always has. However, March of 2020 brought accelerated change. The question we need to ask is what is work changing to, and how can we adapt? Brian Elliott joins Kevin to share findings of the change in work from research with his colleagues at the Future Forum and global case studies from leading companies such as Levi Strauss & Co., Genentech, Royal Bank of Canada, and IBM. For example, 74% of executives want to come back to the office three days a week or more. Only 23% of employees want the same thing. In addition, 63% of executives are planning for the future without input from their team. As leaders, we need to gain another perspective and ask if we can be successful going back to what we did before.

Key Points

Meet Brian

• Name: Brian Elliott 
• His Story: Brian is the co-author of How the Future Works: Leading Flexible Teams to Do the Best Work of Their Lives, with Sheela Subramanian and Helen Kupp. He is the Executive Leader of Future Forum, a consortium by Slack, which enables leaders to redesign work to be better for people and organizations. He has spent three decades leading teams and building companies as a startup CEO, as a product leader at Google, and now at Slack where he is a Senior VP.
• Worth Mentioning: Brian started his career at Boston Consulting Group and earned his MBA from Harvard Business School. His work has been published in Harvard Business Review, Fortune, and The Economist.

Key Points

Meet Michael

• Name: Michael  Wenderoth
•  
  His Story: Michael Wenderoth is the author of Get Promoted: What You’re Really Missing at Work That’s Holding You Back and an Executive Coach that has helped thousands of aspiring leaders ethically leverage power and politics to breakthrough – and ascend. Prior to becoming an executive coach, Michael served 20 years in senior roles bringing blockbuster innovations to life in China, the U.S., and Europe.
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  Worth Mentioning: Michael is a Coach in Stanford Business School Executive Education programs, and a Lecturer at IE Business School in Madrid, Spain. Michael’s focus is on building POWER, a word with negative connotations – and a topic most people mistakenly shy away from. He believes understanding power is THE key to success if you want to move up, get big things done, or become a better leader.

New customers are great, and to keep them we need to nurture the relationship and build trust. Jason Young tells Kevin that most decisions are based on emotion. So, to continue the relationship, it’s important to understand how the guest feels. This is true for both external customers and our teams. It’s easy to give a job title or description. It is more difficult to build the culture you want, so you need to be intentional and work together.

Key Points

Meet Jason

• Name: Dr. Jason Young 
• His Story: Jason Young is the co-author of The Come Back Culture: 10 Business Practices That Create Lifelong Customers with Jonathan Malm. He is also the co-author of The Come Back Effect, The Volunteer Effect, and The Volunteer Survival Guide. He is a nationally recognized guest experience consultant and leadership guide as well as a keynote speaker and university professor.
• Worth Mentioning: Jason has a doctoral degree in hospitality and working on his Ph. D. in leadership trauma. Through experience, research, and education he has developed strategies to help people understand people. He has helped brands including Delta Airlines, Gorilla Glue, Ford Motor Company, and FedEx Ground.

Connect with Jason Young:

• https://catchfiredaily.com/
• https://www.linkedin.com/in/jasonyounglive/
• http://www.facebook.com/ReadBakerBooks
• https://twitter.com/ReadBakerBooks