There are lots of common leadership mistakes. In this episode of my ongoing series, I'm talking about leaders not wanting to make any waves - and answering your questions too.
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“We need better communication.”
“We need more communication.”
“We’re having communication issues.”
Better organizational communication is a universal need and a universal challenge and I have a really valuable lever that will improve your organizational communication. Learn more in this episode.
Tweet it out: Every leader is a conduit of communication both directions – to their team, and to more senior leadership. @KevinEikenberry
From This Episode:
A community is a group of people who get together for a shared mission and are a network of experiences. Yet, it’s hard work to get build these communities. Jono Bacon is the author of People Powered: How Communities Can Supercharge Your Business, Brand, and Team. He joins Kevin to discuss why and how you bring people together. You can have communities within your organization and communities designed to build up your organization. Communities have the potential to grow your reputation, reduce customer service issues, produce content, and provide meaningful relationships with your customers. Jono shares examples of how to build a community and emphasizes that individuals want a sense of belonging and want do know they are doing meaningful work, so when building your community you need to define the value for the individual and the value for your organization.
In this episode, Jono looks at 1. Types of communities. 2. Phases of the community journey. 3. Business integration and communities.
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Today we are talking about a leadership mistake - why it happens, why it is a mistake and how to correct. Tune in, ask your questions - and tell me the mistakes you want me to address in the future.
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This is the 300th episode of Remarkable TV and when we recorded the video, the World Series was just getting started in the United States. So, it seemed that talking a little baseball and averages was an appropriate topic.
Now, don’t worry. This isn’t really a baseball lesson. This is a lesson for leaders and it’s one that you won’t want to miss.
Tweet it out: The very best baseball players fail 70% of their times at bat. Given that, should you be taking more swings? @KevinEikenberry
From This Episode:
We use analogies all the time when we look at developing talent in our organizations. Zach Thomas is not only a farmer, but he grows people as well. Zach is a West Point grad., served as an Army Ranger instructor, and a college pastor. Today, Zach is the owner/operator of a Chick-fil-A franchise and author of Leader Farming: Growing Leaders to Grow Your Business. He had an “aha” moment when he looked at his leadership approach. He recognized the tough guy approach nor the love everybody and they will do the right thing approach were working. Zach and Kevin discuss the need for standards and boundaries in leadership. Zach shares a leadership strategy to balance results and relationships. This strategy addresses engagement, turn-over, and development of your team. Zach believes leaders should make a difference in the lives of their team and grow them to be the best version of themselves.
In this episode, Zach discusses 1. F.A.R.M. Strategy. 2. Seasonal growth mindset. 3. Embracing turnover.
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Another challenge accepted as I will connect chicken soup with leadership - and have some fun doing it!
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Words are powerful and when we use the right words in the right situations, they can have a huge impact in our ability to be effective as leaders.
Today, we are diving deep into a word that seems innocent, but might not be when we are aware of how we are using it.
Words are powerful and when we use the right words in the right situations, they can have a huge impact in our ability to be effective as leaders.
Today, we are diving deep into a word that seems innocent, but might not be when we are aware of how we are using it.
From This Episode:
Customer Service…if we aren’t serving external folks, we are definitely serving internal people. Micah Solomon is the author of Ignore Your Customers (and They’ll Go Away): The Simple Playbook For Delivering The Ultimate Customer Service Experience. Micah joins Kevin to discuss the role customer service plays within your organization. Micah is also known as the customer service turnaround expert and works with companies to help them get back to basics. Organizations need to recognize that are serving both their external customers as well as their employees and vendors. If your Yelp review looks good, yet your Glassdoor rating isn’t great, chances are you will soon lose your customers. Micah shares stories of organizations doing it right, whether it be a “wow” or an authentic experience.
In this episode, Micah discusses 1. Customer service culture. 2. Hiring for customer service (WETCO). 3. The power of WOW.
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Consider this the gift of mindset! I'm giving you a new thought about the value of experience today - it is valuable for us as leaders and in all other roles in our life. You know experience can be useful, but you may have never thought about it this way.
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These days, there is no shortage of communication tools at our fingertips - literally. And while this means that it is easier than ever to communicate with one another, it doesn't necessarily mean that we are communicating better. In fact, some might argue that we are getting worse at communicating.
So, today I am going to remind us all of a powerful, but often forgotten communication tool that we should all be using more frequently.
Tweet it out: Want to communicate with impact? Send a handwritten note. @KevinEikenberry
From This Episode:
Leadership and communication go hand in hand and most organizations are looking to improve communications with their teams. Jack Modzelewski is the author of Talk is Chief: Leadership, Communication and Credibility in a High-Stakes World and joins Kevin to discuss culture, communication, storytelling, and crisis management. Whether they realize it or not, Jack believes leaders are chief credibility officers. They create the communication culture in the organization. Leaders need to be themselves and bring all their experiences into communication, regardless of level. This is especially true in times of crisis or change. Executive communication should not only address the change but should include milestones and personal benefit.
In this episode, Jack shares his thoughts on 1. Storytelling and sizzle. 2. Listening and communication. 3. Change communication. 4. Crisis management.
Leadership and... keys? Yes, challenged to make the connection, I am doing just that in this episode.
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It’s a wonderful world that we live in, don’t you think?
Yes, yes, I know that it’s not perfect. There is crime, there is conflict, there is disease, there is…lots that isn’t great.
AND…there is a lot more that IS great. In today’s episode, I’m sharing why it often seems like things are so much worse than they really are and what you can do to focus on the positive that is all around us.
From This Episode:
Often, when organizations talk about agility, they are looking at their tactical agility. General Charles Jacoby and Leo Tilman are the authors of Agility: How to Navigate the Unknown and Seize Opportunity in a World of Disruption. They join Kevin to discuss how a retired 4-star general and an expert on finance and strategy joined forces to assess agility in organizations. They recognize it is more than just having the right people doing the right job but being purposeful and decisive in initiatives. They also understand, there is a certain amount of risk associated with the unknown and risk intelligence is crucial for you and your leaders to develop an understanding of the factors that can impact your organization.
In this episode, Jacoby and Tilman share 1. Their definition of agility and why it is more than a buzzword. 2. The difference between strategic and tactical agility. 3. The risk formula.
Often, when organizations talk about agility, they are looking at their tactical agility. General Charles Jacoby and Leo Tilman are the authors of Agility: How to Navigate the Unknown and Seize Opportunity in a World of Disruption. They join Kevin to discuss how a retired 4-star general and an expert on finance and strategy joined forces to assess agility in organizations. They recognize it is more than just having the right people doing the right job but being purposeful and decisive in initiatives. They also understand, there is a certain amount of risk associated with the unknown and risk intelligence is crucial for you and your leaders to develop an understanding of the factors that can impact your organization.
In this episode, Jacoby and Tilman share 1. Their definition of agility and why it is more than a buzzword. 2. The difference between strategic and tactical agility. 3. The risk formula.
I get challenged to connect leadership to everyday items or ideas. Today I am accepting the challenge to connect leadership and coffee cups. We'll have some fun and I will share some important lessons for leaders.
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The squeaky wheel gets the oil or so it goes. And while it seems like everyone is so negative these days, that’s not really the case. Unfortunately, the negative ones are often the loudest and have the biggest consequences as a result – increased stress and decreased productivity just to name a few!
In this episode, I am going to ask five questions to help you in thinking about and managing the negative personalities in your life.
The squeaky wheel gets the oil or so it goes. And while it seems like everyone is so negative these days, that’s not really the case. Unfortunately, the negative ones are often the loudest and have the biggest consequences as a result – increased stress and decreased productivity just to name a few!
In this episode, I am going to ask five questions to help you in thinking about and managing the negative personalities in your life.
From This Episode:
Kevin counts down the most downloaded episodes of 2019. As he recounts each episode, he shares his thoughts on why the conversation was valuable and who may find the most value in the discussion.
In this holiday season, we think a lot about gratitude. Here are four ways that you can show your gratitude as a leader.
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I often get this question from leaders – both new and seasoned alike: Should we be friends with our teammates or not?
And while it’s certainly a valid and good question, my answer is to flip it and instead…
Make RELATEDNESS your goal.
What does that mean?
Leaders at all levels understand you achieve success when you manage for both performance and health. But, how to do you change your organization to achieve that success? Kevin is joined by Bill Schaninger, co-author of Beyond Performance 2.0: A Proven Approach to Leading Large Scale Change and a Senior Partner at McKinsey. Bill and his colleagues found that the companies struggling focused on quarterly earnings. To succeed organizations should place equal emphasis on not only making money but how they make it. The change management strategies Bill shares are based on more than 5 million data points drawn from 2,000 companies globally over 15 years. He recognizes that you need people inside to change, so effective change leaders first create a clear and compelling change story.
In this episode, Bill talks about 1. How we help people see the change as personal. 2 Organizational health index. 3. How to use these ideas if you are a middle manager or lead a small company?
What habits help people be a more effective leader? We will talk about some of those, and answer any questions you have.
My series on leadership from unlikely sources continues today and it includes something we likely see every day – a mirror!
Here are four reasons why I love this metaphor of mirrors as it relates to leaders.
My series on leadership from unlikely sources continues today and it includes something we likely see every day – a mirror!
Here are four reasons why I love this metaphor of mirrors as it relates to leaders.
From This Episode:
Managers have the opportunity and the responsibility to lead. Lisa Haneberg joins Kevin to discuss the 2nd edition of 10 Steps to Be A Successful Manager. Lisa recognizes people in the middle get it done and “manager” is not a negative word it is a job. Leadership is when you step up and do what others aren’t doing. Lisa wrote this second edition, not because leadership and management have changed, but the way we convey the messages have changed. The second edition is also aligned with ATD survey-based research on social skills. She shares practical ways to become a successful manager, like tapping into your team’s intrinsic motivation and being ready to flex as the normal, chaotic business happens.
In this episode, Lisa discusses 1. Clear behavioral expectations. 2. Team agility. 3. Accountability vs. Engagement.