Do you ask for ideas? Not just give permission to share ideas, but really invite new ideas. When Karin Hurt and David Dye worked with organizations, they noticed a pattern. Management thought their teams were not speaking up, and employees felt their ideas were not heard. This is all about culture. Karin and David join Kevin to discuss this pattern and their research leading to their latest book, Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates. They found that across industries and countries, people hold on to negative experiences. So, leaders not only need to create a culture of trust, but they need to be clear of what ideas they want and how those ideas lead to organizational success.

This episode is brought to you by…

From Manager to Remarkable Leader, Kevin’s Flagship workshop based on his proven leadership model.

Additional Leadership Resources

Book Website | Karin Hurt’s LinkedIn | David Dye’s LinkedIn | Let’s Grow Leader’s Twitter | David Dye’s Twitter | Let’s Grow Leaders’ Facebook Page

• Related Podcast Episodes:
  • Answering the Culture Question with Eric Stutzman.
  • Creating Culture – Lessons from Chick-fil-a with Steve Robinson.
  • Turning Culture into Competitive Advantage with Jeff Grimshaw.
  • Innovation is Everybody’s Business with Tamara Ghandour.

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Join our Facebook community to network with like-minded leaders, ask us questions, suggest guests and more. We welcome your wealth of experience and hope you will join us in sharing it with others on their leadership journey.
You can join the group here: facebook.com/groups/RemarkableLeadershipPodcast/

When we give feedback, it is with the hope that the person on the receiving end will take action on that feedback. But giving feedback isn’t a one-and-done action. It’s a journey that has many steps along the way.

So before we (or should I say ‘they’) get to action, we must realize the emotions they will go through after hearing the feedback.

Once you understand the emotions, there are four steps you can take to help others apply your feedback.

Tweet it out: Effective feedback isn’t a hit and run – it is a journey. If you want to get to the destination you have to travel with the other person. @KevinEikenberry

From This Episode:

• You can view all of the videos in this series here on our YouTube channel.
• If you’d like to receive my daily email and get a short, inspiring message each day, you can learn more and sign up here.

The Industrial Age. Workers came into the factories and were told what jobs to do and how to do them. And for the time, this worked. However, we know the world and our work has changed, yet many leaders still operate under this model. I guess that’s why only 23% of the leaders are deemed effective. Alain Hunkins is the author of Cracking the Leadership Code: Three Secrets to Building Strong Leaders. He joins Kevin to talk leadership mindset and observations he has made from firsthand experiences leading leadership trainings for tens of thousands of leaders within hundreds of companies. Leaders need to understand what drives their team and sometimes this involves a difficult conversation. Success comes when you have a quality relationship and trust.

This episode is brought to you by…

13 Days to Remarkable Leadership, a free leadership video series based on Kevin’s book, Remarkable Leadership.

Additional Leadership Resources

Website | Book Website | LinkedIn | Twitter | Facebook

• Related Podcast Episodes:
  • Learning Leadership with Jim Kouzes.
  • The Most Powerful Leadership Model in the World with Jon Gordon.
  • How to be Great at Work with Morten Hansen.
  • Connect First with Melanie Katzman.

Subscribe to the Podcast

Don’t miss an episode! Subscribe to this podcast through the options below.

• iTunes
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• TuneIn
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• Or your favorite podcast app.

Join Our Facebook Group

Join our Facebook community to network with like-minded leaders, ask us questions, suggest guests and more. We welcome your wealth of experience and hope you will join us in sharing it with others on their leadership journey.
You can join the group here: facebook.com/groups/RemarkableLeadershipPodcast/

This is the third in a series of videos on feedback. You can watch the previous videos from the links below.

In this episode, we talk about how to get others to accept the feedback you are giving – leading them to action.

Tweet it out: Before people can apply the feedback you give them, help them accept it as valid and useful. Before that happens, application is unlikely. @KevinEikenberry

From This Episode:

• Watch the episode, Getting Your Feedback Understood, here.
• Watch the episode, Without This, Feedback Can’t Help, here.
• Sign up to receive our email updates about new Remarkable TV episodes here.

How fast are you going? How fast should you be going? Do you even know where you are going? Kevin is joined by Alan Willett, author of Lead with Speed: Fire Up Your Team, Power Your Engines of Development, and Make Your Organization Soar. Many organizations would say they need to be faster, whether that’s features added, products to market, or customer response. Alan suggests our speed needs to be relevant to the value. You can go as fast as you want, yet if you aren’t accomplishing your goals or are just fixing problems, are you moving forward? Sometimes it’s not about working harder/faster, it’s about doing something different.

This episode is brought to you by...

From Manager to Remarkable Leader, Kevin's Flagship workshop based on his proven leadership model.

Additional Leadership Resources

• Book Recommendations:
  • Lead with Speed: Fire Up Your Team, Power Your Engines of Development, and Make Your Organization Soar by Alan Willett
  • Columbus Day (Expeditionary Force) Book 1 in the Series by Craig Alanson
  • Black Box Thinking: Why Most People Never Learn from Their Mistakes - But Some Do by Matthew Syed
• Connect with Alan Willett:

Website | LinkedIn | Twitter

• Related Podcast Episodes:
  • Change Starts Within You with Cortney McDermott.
  • Leading Clarity with Brad Deutser.
  • Agility with Leo Tilman and General Charles Jacoby.
  • The Innovation Stack with Jim McKelvey.

Subscribe to the Podcast

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Last week I talked about the first step in giving effective feedback. You can watch that episode here.

In this episode, I am talking about the second step. But before I do that, let's review the four steps again:

1. Feedback must be heard.
2. Feedback must be understood.
3. Feedback must be accepted.
4. Feedback must be applied.

To help you apply step #2 above, I am giving you six simple and easily implemented ideas in this episode.

From This Episode:

• Start your Monday off positively with my weekly e-newsletter, Unleashing Your Remarkable Potential. Learn more and subscribe here.
• Watch the video of this episode.

Your face is how you feel about yourself and how you project to the world. Maya Hu-Chan is the author of SAVING FACE: How to Preserve Dignity and Build Trust. She sits down with Kevin to talk about the role face plays in leadership through stories and examples. Whether we are working face-to-face or remote, local or global, leaders need to understand the concept of “saving face” to create and build relationships for organizational success. When team members feel psychologically safe, they perform better.

Key Points

• Honoring face, saving face, and losing face.
• Psychological safety.
• Triple A Model.

Additional Leadership Resources

• Saving Face: How to Preserve Dignity and Build Trust by Maya Hu-Chan
• Designing Your Life: How to Build a Well-Lived, Joyful Life by Bill Burnett and Dale Evans
• http://mayahuchan.com/

Related Podcast Episodes

• Connect First with Melanie Katzman.
• Being the Leader You Want to Be with Amy Jen Su.
• The New Global Manager with Melissa Lamson.
• All You Have to Do Is Ask with Wayne Baker.

Subscribe to the Podcast

Don’t miss an episode! Subscribe to this podcast through the options below.

• iTunes
• Stitcher
• TuneIn
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• RSS
• Or your favorite podcast app.

There are tons of tips out there for delivering feedback. The problem is that tips are only tactics until we start with the basics.

First, we must understand the goal of feedback which is that the other person will take action on that feedback.

And then, we have to ensure that the feedback is actually heard.

In today’s episode, I am giving you four invaluable tips to help you ensure that your feedback is heard so that it can be acted upon.

Additional Resources

• Watch the video

How do you give feedback? Maybe the better question is, how do you receive feedback? Steve Herz believes we need to create the environment for the give and take. Once we can accept feedback and take action to improve ourselves, giving feedback is easier and more accepting. Steve is the author of DON’T TAKE YES FOR AN ANSWER: Using Authority, Warmth, and Energy to Get Exceptional Results. Steve and Kevin discuss the AWE model and the “soft skills” we don’t focus on or dedicate resources to building. Yet, these skills help us become more confidence-inspiring and more respected, leading to more trust in your team. Steve shares examples of the model in action and how this now plays out in our current work environment.

Key Points

In this episode, Steve discusses:

• Feedback.
• The AWE model - authority, warmth, and energy.

Additional Leadership Resources

• Book Recommendations:
  • Don't Take Yes for an Answer: Using Authority, Warmth, and Energy to Get Exceptional Results by Steve Herz
  • Range: Why Generalists Triumph in a Specialized World by David Epstein
• Connect with Steve Herz:

Website | LinkedIn | Twitter | Instagram | Facebook

• Related Podcast Episodes:
  • The Power of Deliberate Practice with Robert Pool.
  • Influence Redefined with Stacey Hanke.
  • Key Lessons from Top Episodes of 2019.

This episode is brought to you by...

Unleashing Your Remarkable Potential, Kevin's free weekly e-newsletter. It's full of articles and resources to help you become a more confident and successful leader. Sign up at https://remarkablepodcast.com/UYRP 

Subscribe to the Podcast

Don’t miss an episode! Subscribe to this podcast through the options below.

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Remember recess? Swinging happily on swings, monkeying around on the monkey bars, or zooming down slides...

As kids, this was an important part of the day. It gives children the chance to socialize, burn off some much needed energy and re-focus so they are better equipped to learn throughout the day.

Not surprisingly, these are all things that we need as adults as well. And it's why breaks are so powerful to our success.

When we make the time for breaks throughout the day, we will get more accomplished, have better ideas and generally less stress.

And when we're working remotely, we need these breaks even more. In today's episode, I'm laying out the case for breaks!

You can watch the video version of this episode at: https://blog.kevineikenberry.com/video/the-power-of-the-break/

Tweet it out: Taking a break isn’t for slackers – your productivity will soar and your stress will sink. Take a break already! @KevinEikenberry

From This Episode:

• Check out the articles and resources on The Remote Leadership Institute website and our COVID-19 Response website.

Timothy Lupfer wants us to get back to basics about leadership. It is a role we are usually given and involves followers (whether they be employees, students…). Leadership is narrower than most of us think. Leadership is the role of affecting followers to achieve organizational goals. Tim is a retired Army, former consultant, and the author of Leadership Tough Love: Examining Leaders Through the Lens of Reality. He shares with Kevin his thoughts about leadership and why it’s more than just a position. He discusses scalability, specifically as it relates to the number of true relationships we have. Leaders need to focus on their immediate group, and we need good leaders at every level (to keep close relationships).

This episode is brought to you by... From Manager to Remarkable Leader, Kevin's Flagship workshop based on his proven leadership model.

Additional Leadership Resources

• Book Recommendations:
  • Leadership Tough Love: Examining Leaders Through the Lens of Reality by Timothy Lupfer
  • Ireland In The 20th Century by Tim Pat Coogan
• Connect with Timothy Lupfer:

Website | LinkedIn

• Related Podcast Episodes:
  • Lessons from a Major General with Major General David Bassett.
  • Scaling Leadership with Robert J. Anderson.
  • Agility with Leo Tilman and General Charles Jacoby.
  • Understanding Power with Deborah Gruenfeld.

Subscribe to the Podcast

Don’t miss an episode! Subscribe to this podcast through the options below.

• iTunes
• Stitcher
• TuneIn
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• RSS
• Or your favorite podcast app.

Join Our Facebook Group

Join our Facebook community to network with like-minded leaders, ask us questions, suggest guests and more. We welcome your wealth of experience and hope you will join us in sharing it with others on their leadership journey. You can join the group here: facebook.com/groups/RemarkableLeadershipPodcast/

You are leading…and others are watching.

This is true when things are going well and when they’re not going so well.

That’s right. That means as a leader, you are on display. And in the words of my friend, Tom Peters, it’s always showtime.

However, all of this does not mean that I am suggesting that as leaders we have to be “actors” or pretending at our job. Quite the opposite in fact.

Check out this episode below to see how leaders can harness the “spotlight”!

Tweet it out: As a leader your team is always watching. You ARE leading by example. Do you like the example you are setting right now? @KevinEikenberry

From This Episode:

• Watch our Remarkable Leadership podcast episode with Tom Peters here.
• If you’d like to receive my daily email and get a short, inspiring message Tuesday – Friday, you can learn more and sign up here.

How are you using the power you have (for good or evil)? Yes, we all have power just through our relationships between colleagues, family, and friends. Thereby, it can be a bit tricky. According to Deborah Gruenfeld, we need to embrace and own our power, even if we are uncomfortable with it. Deb is a social psychologist and the author of Acting with Power. She shares with Kevin that there are levels of power and it is a responsibility that is yours. Often there are negative connotations with power, however, when you look at it in action, force is rarely used. People want to help you, so you will help them. When you have control over another’s outcomes you need to think about the interests you are serving; be the person other people hope you will be.

This episode is brought to you by...

From Manager to Remarkable Leader, Kevin's Flagship workshop based on his proven leadership model.

Additional Leadership Resources

Website | Twitter | LinkedIn

• Related Podcast Episodes:
  • The Outward Mindset with Jim Farrell.
  • Crucible Leadership with Warwick Fairfax.
  • Partnership is the New Leadership with Ty Bennett.
  • All You Have to Do Is Ask with Wayne Baker.

Do you have a Day One or Day Two mentality and why does it matter? Alex Kantrowitz sits down with Kevin to talk about mindset and culture. Alex is a senior technology reporter at BuzzFeed News and author of Always Day One. Alex interviewed more than 130 tech insiders from hourly workers to executives to share how the “Tech Titans Plan to Stay on Top.” However, the lessons learned don’t just apply to Silicon Valley. To become stronger and more successful leaders must continue to look at their business. They recognize change is constant and a Day One mindset will get you to your future state.

This episode is brought to you by...

From Manager to Remarkable Leader, Kevin's Flagship workshop based on his proven leadership model.

Additional Leadership Resources

Website | Twitter

• Related Podcast Episodes:
  • Connecting Your Company Culture with Your Brand with Denise Lee Yohn.
  • The Power of Corporate Culture with Chris Dyer.
  • How to Think Like Amazon with John Rossman.
  • Turning Culture into Competitive Advantage with Jeff Grimshaw.
  • The Innovation Stack with Jim McKelvey.

Focus is really important to leaders. What we study and think about, GROWS.

So during difficult times, it’s even more important to be sure that we aren’t focusing on the negative; that we avoid putting negativity under the microscope.

Here’s what I mean…

Tweet it out: Focus on what you want – don’t put negativity under your microscope. @KevinEikenberry

From This Episode:

• Learn more about and listen to the Remarkable Podcast here.

We have the tools for accounting principles, and these have remained unchanged for years. Yet we have no real tool to measure customer loyalty, and every bit of cash flow starts with cash from the customer’s pocket. Kevin is joined by Rob Markey. He is the author of a new Harvard Business Review article on how to run a company to maximize customer value, “Are You Undervaluing Your Customers?" He is also the co-author of The Ultimate Question 2.0. Rob believes that customer loyalty and company success go hand in hand. Companies with high satisfaction rankings grow revenues roughly 2.5 times as fast as their industry peers. Leaders need to find ways to get the voice of the customer in front of the entire organization, not just sales or customer service (regardless of the size of the organization.) Rob also shares ways to destroy customer value (a lesson on what not to do).

In this episode, Rob discusses:

1. Customer value.
2. Leading for loyalty.
3. Relationship recovery.

This episode is brought to you by...

13 Days to Remarkable Leadership, a free leadership video series based on Kevin's book, Remarkable Leadership. You can learn more at https://remarkablepodcast.com/13days 

Additional Leadership Resources

Website | LinkedIn | Twitter

• Related Podcast Episodes:
  • Delivering Innovative Service with Chip Bell.
  • Leading Customer Loyalty with Sandy Rogers.
  • Why Customers Leave with David Avrin.

I could simply tell you that trust is powerful and as a leader, you would likely very quickly agree with that statement.

But to make my point even stronger, I am going to give three very specific reasons WHY trust is so powerful.

Tweet it out: Trust is an accelerant to success and a lubricant for results. @KevinEikenberry

From This Episode:

• If you’d like to receive my daily email and be a part of a fun and interesting community, you can learn more and sign up at https://kevineikenberry.com/daily 

Have you had the opportunity to walk in an elementary school and witness the joy, the curiosity, the childlike wonder? Today, we are missing a piece of that of wonder. We can list the reasons why we’ve lost it and it‘s more important to recognize we can get that optimism back. John O’Leary believes in showing up with everything you have and investing in those right in front of you. John is the author of On Fire and his latest book, IN AWE: Rediscover Your CHILDLIKE WONDER to Unleash INSPIRATION, MEANING, and JOY. John and Kevin discuss a beginner’s mindset and how that can help us find new solutions and build relationships – not just finish a task. Further, we can use difficult challenges as an opportunity to grow in compassion and empathy and find your true direction.

In this episode, John shares:

1. What kids know that we don't.
2. First time living.
3. Loneliness and leadership.

This episode is brought to you by...

Unleashing Your Remarkable Potential, Kevin's free weekly e-newsletter. It's full of articles and resources to help you become a more confident and successful leader. Learn more at https://kevineikenberry.com/UYRP 

Additional Leadership Resources

Website | LinkedIn | Twitter | Facebook | Instagram | YouTube

• Related Podcast Episodes:
  • The Creative Curve with Allen Gannett.
  • Never Stop Learning with Bradley Staats.
  • Humor that Works with (An)Drew Tarvin.

The visual portion of any video is truly an important part of the message. And this is the case whether you are watching a YouTube Video or video conferencing with a colleague.

In this episode, I’m addressing five simple concerns that, once you address them, will help you make your webcam your friend – and thereby make your communication richer and more effective.

Tweet it out: Want better communication results and improved relationships when working remotely? Turn on your webcam. @KevinEikenberry

From This Episode:

• Visit The Remote Leadership Institute website for tips and resources for remote leaders and remote teams. Learn more at https://remoteleadershipinstitute.com/ 

I don’t know if you’ve noticed, but there’s a holiday for everything. Just do a quick Google search for “today’s holiday” and you’ll see what I mean… “If Pets Had Thumbs Day”…. Really?

But back to leadership here. In the video below, I am suggesting a “holiday” that will help you become a better leader and a better person.

I am suggesting that you make a National Commitment Day.

In the episode, I share some easy steps that you can take to celebrate this holiday. These steps will help you use this day as a way to re-focus your energy and actions to better reach your goals. Let’s get started!

Tweet it out: Declare today your Day of Commitment. Decide what you will commit to – and get started. @KevinEikenberry

From This Episode:

• Learn more and subscribe to our weekly newsletter, Unleashing Your Remarkable Potential, at https://kevineikenberry.com/UYRP 

Are you innovative or do you leave that to other people? Tamara Ghandour discovered that innovation was something we all can do. Further, it’s not if we innovate, but how we innovate (we are all unique). Tamara created The Innovation Quotient Edge (IQE) (available on her website), which reveals your unique Everyday Innovator style and offers insight into how you bring your best self in everything you do. She is also the author of Innovation is Everybody’s Business: How to Ignite, Scale, & Sustain Innovation for Competitive Edge. Kevin and Tamara discuss different aspects of innovation, including human-centered vs. process centered innovation and whether you want to be better or different. They touch on why we struggle to see ourselves as innovators and how to build a team of innovators who make an impact.

In this episode, Tamara shares:

1. Science and style to innovation.
2. Triggers of innovation.
3. How leaders create innovation.
4. The importance of the open loop.

This episode is brought to you by...

Unleashing Your Remarkable Potential, Kevin's free weekly e-newsletter. It's full of articles and resources to help you become a more confident and successful leader.

Additional Leadership Resources

Website | LinkedIn | Twitter | Facebook

• Related Podcast Episodes:
  • Innovating Experiences at Work with Karen Jaw-Madson.
  • Leading Through Disruption with Tony Hunter.
  • Business Experimentation and Innovation with Stefan Thomke.
  • The Innovation Stack with Jim McKelvey.

Focus can be a challenge for anyone working from home – whether you’ve been working remotely for years or are just finding yourself at home due to current events. It can be difficult to separate work and personal.

The good news is with just a few simple steps, you can maintain your focus, set boundaries, and be successful no matter where you’re working. Find out more in this episode!

Tweet it out: When you are working from home – be working – and then stop! Let everyone in the house know when you are doing each one. @KevinEikenberry

From This Episode:

• Visit The Remote Leadership Institute website for tips and resources for remote leaders and remote teams. Learn more here.
• Learn more about the Webaround

Last week, we talked about confidence from the perspective of our own experience. You can watch that episode here.

Today we are going to look at confidence from a very different perspective. We are looking at it from the perspective of others.

I’m sharing the impact of confidence as well as a really simple equation that helps to illustrate for leaders how truly powerful confidence is to our success and that of those around us.

Once you’ve listened to the episode, let us know how your’re building confidence in your team members, family or friends! Give us a comment at info@kevineikenberry.com. 

What Confidence Can Do – Remarkable TV

Leave a Comment

There has been much research focused on what leaders need to be effective. Ryan Gottfredson asked, how do we capture the being element of leadership? In other words, what is the mindset? Ryan is a consultant, professor, and author of Success Mindsets: The Key to Unlocking Greater Success in Your Life, Work, & Leadership. Kevin and Ryan both agree that our mindsets fuel our thinking, learning, and behavior. Further, if you don’t have the right mindset, it is more difficult to build your skillsets. Ryan recognizes that logically we know a command and control system does not work and yet studies show 65% of employees want a new boss compared to more pay. He found leaders still struggle, despite the logic, because for most people, our mindsets are something we are not aware of. Ryan is offering a free assessment on his website so you can see where you stand. At the end of the day, we all have room for improvement and Ryan offers suggestions to help us get there.

In this episode, Ryan:

1. Defines Mindset.
2. Provides an overview of the 4 primary mindsets.

Remarkable Dialogue

Ask yourself: What is your mindset?

This episode is brought to you by...

13 Days to Remarkable Leadership, a free leadership video series based on Kevin's book, Remarkable Leadership.

Additional Leadership Resources

Website | LinkedIn | Twitter | Facebook

• Related Podcast Episodes:
  • The Leader Habit with Martin Lanik.
  • Choose to Win with Tom Ziglar.
  • Creating the We Mindset with Dr. Eric George.

We all know that it’s important to have a balanced diet – because what you put in impacts your health.

But have you thought about your reading diet? Because similarly, what you put in impacts your thinking.

In today’s video, I’m asking a few questions to help you discern how your reading “diet” is going and what you can do to balance and improve it.

Tweet it out: How closely does what you are reading map to your reading goals? @KevinEikenberry

From This Episode:

• Start your Monday out with leadership inspiration and tips from my weekly e-newsletter, Unleashing Your Remarkable Potential. Learn more and subscribe here.